Systems Management Support Consultant (eTools and CPX), OSE -OPCS Florence, Italy & remote with travel. 12 months, # 595832
Overview
Provide management and coordination for eTools and CPX, corporate platforms supporting UNICEF's programme implementation, partnership management, and country programme planning and monitoring.
Key Responsibilities
Oversee operational support, backlog and release management, governance coordination, user engagement, and continuous improvement for eTools and CPX. Manage Level 3 support escalations, quarterly sprint planning, eTools and CPX Governance Forums, and global user clinics. Coordinate cross-cutting initiatives including programme supplies integration, geolocation single source of truth, and eTools support forms and workflows. Serve as the primary coordination point between business owners, technical teams, and users.
Required Experience
At least eight (8) years of progressively responsible professional experience in project or product management of enterprise digital platforms, public sector digital transformation or related areas. Demonstrated experience managing application support and incident escalation, including Level 2 and Level 3 resolution, within an IT service management environment. Demonstrated experience running agile planning and backlog prioritization with business and technical teams, servicing governance bodies, and leading system integrations from business requirements through user acceptance testing and rollout.
Qualifications
Master’s degree in Information Systems, Software Development, Business Administration, International Development, Social Sciences, or related discipline.