Network Automation/DDI Engineer (Associate Infrastructure Engineer)

Overview

Responsible for maintaining the enterprise DDI (DNS, DHCP and IPAM) infrastructure and developing automation scripts and tools to improve network reliability and visibility.

Key Responsibilities

• Manage the product lifecycle of operational system infrastructure (DDI and automation tools) to ensure operational availability; design and specify changes for implementation.
• Receive performance data and analyze the performance of installed technologies. Propose and implement any required changes, including identifying and planning for any resulting impacts on other technologies.
• Continue to develop expertise in their domain and seek to expand their knowledge into other areas of the network infrastructure.
• Resolve recurring problems and document appropriate procedures.
• Prepare reports on a monthly/quarterly basis for project metrics, SLAs, and achievements.
• Document new procedures in a clear and concise manner. May participate in the development of new or modified procedures.
• Provide direction, technical guidance, and mentorship to team members, as appropriate.
• May lead moderate to large sized projects.
• Oversee implementation efforts related to their area of responsibility.
• Possess experience in implementing procedural solutions to support and monitor the effective operations of an element(s) of the network infrastructure.
• Understand the business impact of different solutions, and assess the tradeoffs between business needs, technology requirements, and costs.
• Conduct complete diagnostics of most business problems, factoring in a strong understanding of the technical architecture.
• Find solutions to and develop documentation for advanced operations problems.
• Follow and execute standardized procedures, under guidance. Supervisor is readily available to address non-standard situations.
• Maintain the World Bank Group’s DDI infrastructure based on Infoblox.
• Manage cloud-based DNS components in AWS and Azure clouds.
• Automate the environment using various scripts and tools like Python, Perl, Ansible and Terraform.
• Enhance the team’s proactive monitoring capability by creating automated reports/alerts for network events.
• Ensure compliance with various security standards for the environment.
• Handle escalation calls from the NOC, perform triage, and resolve problems.
• Provide continuous monitoring, troubleshooting, and maintenance of the various network equipment and associated peripherals, including adequate follow up on Problem Resolution tracking using the ServiceNow tool.
• Monitor and review use of systems for World Bank access control policy violations in line with World Bank’s guidelines.
• Ensure that the defined decommissioning and disposal procedures are followed for all hardware systems and media.
• Report and respond to critical security events and take corrective measures per defined security incident management processes.
• Follow and comply with the World Bank Group policies, processes, and procedures.
• Participate in audits, as needed, producing necessary documentation, reports, and explanations, and implement corrective and preventive action plans approved by unit managers.
• Take personal responsibility and accountability for timely response to client queries, requests or needs, while working to remove obstacles that may impede execution or overall success.
• Able to present and explain technical information to diverse types of audience (management, users, vendor, and technical staff).

Required Experience

• 7 years of relevant experience with a Bachelor’s degree or 5 years of relevant experience with a Master’s degree.
• Hands-on experience with Infoblox DDI in a large enterprise network.
• Extensive experience using APIs with Infoblox, Cloud providers, ServiceNow and Splunk.
• Experience in automating tasks using scripting languages and tools like Python, Perl, Ansible and Terraform.
• Hands-on experience with Azure DevOps.

Qualifications

Bachelor’s degree or Master’s degree or equivalent combination of education and experience.

Other Details