Overview
The role focuses on strengthening the evolution of digital services within the IT Services Unit, with a focus on the Service’s web applications portfolio. The selected candidate will lead product discovery, author functional specifications, design user experiences, and build and ship web applications.
Key Responsibilities
- Lead product discovery with ISRP business units and stakeholders by facilitating workshops, conducting structured requirements gathering and modelling user journeys.
- Author functional specifications and acceptance criteria, and drive them through to stakeholder sign-off and user acceptance testing.
- Analyse existing and legacy applications to recover and document business rules.
- Lead the functional design of the rebuild of the IFI portal.
- Maintain a structured and transparent product backlog informed by user feedback and business priorities.
- Design and deliver user-centred and accessible interfaces for ISRP web applications and future digital services.
- Develop, test and ship full-stack web applications on a modern TypeScript stack.
- Contribute to the progressive modernisation of the application portfolio.
- Co-ordinate with internal and external service providers on integrations, environment provisioning and handovers.
- Participate in the operational running of ISRP digital services on the basis of documented operating procedures.
- Continuously improve and automate operating procedures.
- Establish and maintain the team’s knowledge infrastructure.
- Define, measure and report service and product key performance indicators.
- Prepare analyses and presentation materials to support management reporting and decision-making.
- Identify and propose improvements to workflows and tooling.
- Champion shared practices across the Service’s IT activities.
Required Experience
A minimum of three years’ proven professional experience building, shipping and operating web applications in production, ideally in a product-oriented role. Demonstrated experience leading product discovery with non-technical stakeholders, and authoring functional specifications and acceptance criteria through to sign-off. Experience designing accessible and user-centred interfaces, with familiarity with prototyping and user research practices. Demonstrated experience establishing or maintaining documentation and knowledge-management practices, including knowledge bases, standards and onboarding materials. Experience analysing legacy systems to recover business rules and specify their replacement would be an advantage. Experience in an international and cross-cultural setting would be preferable.
Qualifications
University degree in computer science, information technology, human-computer interaction or a closely related discipline, or equivalent professional experience demonstrating expertise in the field.
