Officer, Business Management Systems
Overview
The incumbent provides expert advice and first-line user support for the ERP system, acting as a system administrator, business analyst, tester, and trainer. They are responsible for the timely maintenance of setup and master data and deputise the Head BMS as required.
Key Responsibilities
- Provide first line support to the user community.
- Provide guidance to solve client issues.
- Handle queries relating to Oracle E-Business Suite, transactional data processing, interfaces, business flows, accounting and system impact, reporting possibilities and tools.
- Develop and maintain knowledge cross Oracle E-Business Suite modules.
- Facilitate change management efforts in the OFC by driving improvements in business processes and standards.
- Develop work, team, and project plans to meet specific objectives and requirements.
- Coordinate and support initiatives aimed at transforming the employment of people, processes, and tools and improving NATO’s financial and acquisition management domain.
- Support implementing projects, typically involving the development and implementation of business processes to meet ERP identified business needs.
- Manage issues relating to the integration of systems in the day-to-day work habits of NATO entities supported by the ERP CC.
- Assist in evaluating ERP progress and contribute to issue resolution processes, taking corrective action as necessary and providing regular reporting to key stakeholders.
- Perform any other related duty as assigned.
Required Experience
At least 2 years of experience in the implementation, support, administration and configuration of Oracle E-Business Suite applications; experience with security system administration, user monitoring, software release management, and system control activities; in depth knowledge of standard ERP and financial systems and office tools (spread sheets, databases and management and reporting tools (e.g. OBIEE)).
Qualifications
University Degree in management information systems, operations research, economics, accounting, business process engineering, business administration, public administration, finance, or related discipline from an institute of recognised standing.
