Information Systems Assistant (Radio Support)

Overview

The Information Systems Assistant (Radio Support) will provide technical support for radio communications systems, including installation, configuration, maintenance, and troubleshooting of various radio equipment.

Key Responsibilities

• Install, configure, program, operate, maintain, and troubleshoot VHF, UHF, and HF radio systems.
• Support fixed, mobile, and portable radio communications equipment.
• Monitor the operational condition and availability of radio communications systems.
• Diagnose and resolve radio equipment faults, communication failures, poor audio quality, coverage issues, and intermittent connectivity.
• Perform preventive and corrective maintenance on radio equipment and supporting infrastructure.
• Conduct radio communication tests and verify equipment performance.
• Support radio network expansion and deployment projects.
• Coordinate restoration activities during radio communication outages.
• Provide technical support during emergency and operational deployments.
• Maintain accurate technical records for radio systems, equipment, and configurations.
• Perform preventive and corrective maintenance of TETRA infrastructure and terminals.
• Conduct TETRA coverage and communication quality assessments.
• Support TETRA base stations, repeaters, infrastructure, and associated equipment.
• Troubleshoot TETRA network, terminal, coverage, and communication issues.
• Program and configure TETRA portable, mobile, and fixed radio terminals.
• Install, configure, operate, maintain, and troubleshoot TETRA digital trunked radio systems.
• Program and configure radio equipment in accordance with approved mission requirements and radio plans.
• Configure channels, frequencies, talk groups, zones, scanning functions, and other approved radio parameters.
• Maintain radio programming files and configuration records.
• Support the controlled deployment of updated radio configurations and software.
• Install, configure, maintain, and troubleshoot radio systems and associated equipment in mission vehicles.
• Install, configure, activate, operate, maintain, and troubleshoot Iridium Push-to-Talk (PTT) equipment and associated services.
• Provide technical support to users operating Iridium PTT equipment in remote locations.
• Coordinate with service providers and vendors for Iridium PTT service-related issues.
• Maintain Iridium PTT equipment, user, configuration, and service records.
• Support deployment of Iridium PTT equipment for remote and emergency operations.
• Conduct functional testing of Iridium PTT devices before and after deployment.
• Troubleshoot Iridium PTT connectivity, registration, coverage, audio, and service issues.
• Manage and support Iridium PTT portable terminals, talk groups, and operational configurations.
• Install, configure, maintain, and troubleshoot VHF/UHF radio repeaters and base stations.
• Conduct repeater coverage and functionality tests.
• Monitor repeater performance and identify service degradation.
• Maintain radio consoles, control equipment, and associated accessories.
• Support integration of repeaters and base stations with mission radio networks.
• Inspect and maintain associated antennas, feeders, connectors, grounding, and power systems.
• Support the installation and commissioning of vehicle-mounted radio antennas, cabling, power connections, and radio control equipment.
• Install, maintain, and troubleshoot radio power systems, including batteries, chargers, and DC power supplies.
• Support solar and backup power solutions for radio systems where applicable.
• Install, maintain, and troubleshoot radio antennas, coaxial cables, feeders, connectors, and mounting systems.
• Conduct antenna inspections and basic RF performance checks.
• Perform radio coverage assessments and identify areas requiring improvement.
• Support installation of radio equipment at buildings, vehicles, towers, and remote sites.
• Verify grounding, lightning protection, and power arrangements for radio installations.
• Conduct site readiness inspections prior to radio equipment deployment.
• Conduct technical site surveys for radio communication requirements.
• Assess radio coverage, site suitability, equipment requirements, and communications needs.
• Prepare technical reports and recommendations relating to radio communications systems.
• Review radio installation designs, equipment specifications, and technical documentation.
• Evaluate contractor- and vendor-delivered radio installations and services.
• Prepare, configure, test, deploy, and maintain field communication kits for temporary, remote, and emergency operations.
• Provide technical support for emergency radio deployments and restoration activities.
• Support rapid deployment of portable and mobile radio systems during operational requirements.
• Prepare and test radio equipment prior to field deployments.
• Support communications requirements for temporary sites, events, exercises, and emergency operations.
• Provide technical troubleshooting support during critical communication incidents.
• Assist operational users with radio equipment and basic communications procedures.
• Maintain accurate inventory records for radio equipment, accessories, antennas, and supporting infrastructure.
• Conduct periodic radio equipment inspections and reconciliations.
• Monitor lifecycle requirements for radio communications equipment.
• Support replacement and upgrade planning for aging radio equipment.
• Maintain records of equipment assignments, movements, repairs, and replacements.
• Maintain technical documentation relating to radio systems and communications infrastructure.
• Prepare maintenance reports, service records, and radio system performance reports.
• Document faults, outages, corrective actions, equipment changes, and lessons learned.
• Maintain radio programming records, equipment configuration information, and technical databases.
• Prepare radio infrastructure assessment reports and technical recommendations.
• Maintain site inspection and maintenance documentation.

Required Experience

• Minimum five (5) years of experience in:
• Radio communications systems operations and maintenance
• Terrestrial Trunked Radio (TETRA ) and/or Iridium Push-to-Talk (PTT), VHF/UHF and/or HF radio systems
• Radio equipment installation, programming, and configuration
• Radio repeater and base station maintenance
• Radio antenna and feeder systems
• Telecommunications or radio infrastructure maintenance Desirable:
• Experience supporting United Nations field missions.
• Experience in remote-site radio communications operations.
• Experience with Motorola, Kenwood, Hytera, Icom, or equivalent professional radio systems.

Qualifications

Bachelor's degree in Radio Communications, Telecommunications, Electronics Engineering, Electrical Engineering, Communications Technology, Information and Communication Technology, Network Engineering or any related discipline.

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