Information Systems Assistant (Network Support)

Overview

The Information Systems Assistant (Network Support) will provide technical expertise and maintenance for WAN and LAN network infrastructure, implement network security policies, and support the installation, configuration, and optimization of network systems.

Key Responsibilities

• Provide technical expertise and maintenance of WAN and LAN network infrastructure.
• Implement approved network security policies.
• Provide high-level expertise on routing and switching, VPN, QoS, SD-WAN integration.
• Support the installation, configuration, maintenance, troubleshooting, and optimization of Wireless LAN infrastructure.
• Support and manage the Mission’s Cisco Unified Communications Manager (CUCM) platform.
• Work closely with ICT security teams to provide network guidance and support.
• Identify and mitigate network vulnerabilities.
• Conduct technical site surveys and network feasibility assessments.
• Assess LAN/WAN capacity, utilization, performance, and connectivity requirements.
• Prepare technical assessments, network diagrams, reports, and recommendations.
• Review network designs, engineering drawings, configurations, and technical specifications.
• Recommend solutions for improving network performance, reliability, resilience, and security.
• Support network architecture, segmentation, and connectivity planning.
• Participate in acceptance testing of newly installed network infrastructure.
• Evaluate contractor- and vendor-delivered network installations and services.
• Participate in planning and implementation of mission network infrastructure projects.
• Assist in preparation of technical specifications for network equipment and services.
• Provide technical input to Statements of Work and Bills of Quantities.
• Monitor project implementation schedules, milestones, and technical deliverables.
• Coordinate network deployment activities at project sites.
• Conduct installation acceptance and quality assurance inspections.
• Verify contractor compliance with approved technical requirements and standards.
• Support project closure, documentation, and handover activities.
• Consolidate and analyze network traffic statistics using mission monitoring systems.
• Assess site capacity requirements, utilization, performance metrics, and trends.
• Use network monitoring tools to identify degradation, bottlenecks, and service risks.
• Support optimization of WAN connectivity and network performance.
• Maintain network performance baselines and operational metrics.
• Provide technical recommendations based on network monitoring and performance analysis.
• Maintain accurate inventory records for network equipment and infrastructure.
• Verify asset registration, deployment, configuration, and accountability.
• Conduct periodic asset inspections and reconciliations.
• Monitor lifecycle requirements for network equipment and supporting infrastructure.
• Support replacement and upgrade planning for aging network infrastructure.
• Maintain technical documentation relating to LAN/WAN, network security, wireless, and unified communications infrastructure.
• Prepare maintenance reports, service records, and network performance reports.
• Document faults, outages, corrective actions, changes, and lessons learned.
• Maintain current network diagrams, configurations, and technical databases.
• Prepare infrastructure assessment reports and technical recommendations.
• Maintain site inspection and network change documentation.

Required Experience

A minimum of five (5) years of experience in an Information Technology environment, with demonstrated experience in WAN/LAN design, implementation, operation, maintenance, and troubleshooting.

Qualifications

Bachelor's degree in information technology, Telecommunications, Audio/Visual Technology, Information Technology /Business Systems Engineering/Computer Science /Software Engineering/Information or related discipline.

Other Details