Information Systems Assistant (Videoconference Specialist)

Overview

Provide technical support for videoconferencing and audiovisual systems, including configuration, operation, testing, and maintenance. Assist in platform administration, service management, and event support.

Key Responsibilities

• Configure, operate, test, and maintain videoconferencing systems and audiovisual equipment.
• Support Microsoft Teams Rooms, Zoom Rooms, Cisco Webex systems, and other collaboration platforms.
• Maintain and troubleshoot cameras, microphones, speakers, codecs, digital signal processors, and display systems.
• Perform regular inspections and preventive maintenance of conference room equipment.
• Ensure videoconference facilities are fully operational.
• Assist in the administration of videoconferencing platforms, tenant configurations, licenses, subscriptions, and associated services.
• Monitor room connector licenses, SIP/H.323 endpoints, and software versions.
• Support system upgrades, firmware updates, and security compliance activities.
• Maintain accurate records of service inventories, licenses, and configuration documentation.
• Provide technical support for high-level meetings, executive briefings, town halls, workshops, conferences, and hybrid events.
• Coordinate and conduct pre-event technical checks and readiness assessments.
• Configure remote participation capabilities and ensure seamless integration between onsite and remote attendees.
• Provide technical assistance to presenters, moderators, interpreters, and participants during events.
• Monitor meetings and address technical issues in real time.
• Install, configure, and connect audiovisual equipment.
• Deploy and maintain cabling infrastructure.
• Conduct audio calibration, sound checks, and video quality testing.
• Ensure compliance with safety standards and proper cable management practices.
• Diagnose and resolve audiovisual connectivity issues related to network performance.
• Monitor and troubleshoot bandwidth constraints, packet loss, latency, jitter, and connectivity failures.
• Identify infrastructure faults and coordinate escalations with Network Operations teams.
• Validate end-to-end audiovisual signal paths.
• Maintain inventories of audiovisual and videoconferencing equipment.
• Record equipment status, maintenance activities, and incident resolutions.
• Develop and update Standard Operating Procedures (SOPs), user guides, and technical documentation.
• Ensure equipment is properly stored, inventoried, and available for operational requirements.
• Liaise with external vendors, service providers, and integrators for equipment maintenance and warranty support.
• Assist in technical evaluations and testing of new collaboration technologies.
• Deliver user orientation and training sessions on audiovisual and videoconferencing systems.
• Promote best practices and effective use of meeting room technologies.

Required Experience

• Minimum three (3) years of progressively responsible experience in information systems, audiovisual systems, videoconferencing technologies, or related information and communications technology (ICT) services.
• Experience supporting enterprise audiovisual and collaboration platforms.
• Experience configuring and maintaining Microsoft Teams, Zoom, Cisco Webex, or equivalent conferencing solutions.
• Experience supporting executive meetings, conferences, and hybrid events.
• Experience troubleshooting audiovisual and network-related issues.
• Desirable experience with Remote Simultaneous Interpretation (RSI) solutions such as Televic, Bosch, KUDO, or equivalent platforms.
• Knowledge of Digital Audio Network Through Ethernet (DANTE) audio networking technology is highly desirable.

Qualifications

Bachelor's degree in information technology, Telecommunications, Business Information Technology, Business Systems Engineering, Computer Science, Software Engineering/Information or related discipline.

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