Conflict Resolution Officer (P)

Overview

The Conflict Resolution Officer will provide technical support to the Ombudsperson programme, focusing on case management, research, and reporting within a specific region.

Key Responsibilities

• Oversee case management and provide assistance with intake and follow-up of cases, including compilation of statistics and preparation of reports.
• Utilize OOM’s internal and independent case management practices and system.
• Research and identify systemic issues to advise OOM leadership on preventive actions.
• Prepare reports on trends and activities, identifying patterns or problem areas.
• Research topics related to the Ombudsperson function and prepare draft policies and procedures.
• Conduct outreach activities, preparing and editing various documents.
• Implement training programmes in conflict prevention and dispute resolution.
• Provide support on issues related to equity and fair treatment, such as gender issues.
• Perform other duties as may be assigned.

Required Experience

• Five years of relevant professional experience with a Master’s degree, or seven years of relevant professional experience with a University degree.
• Experience in professional conflict management practice, such as mediation, ombuds, conflict prevention and awareness in the workplace, working with people in conflict situations.
• Experience in case management, from intake to closure.
• Experience working in a multi-cultural setting and in regional contexts.
• Experience in providing and explaining information about policies and rules.
• Experience building trust, doing outreach and providing feedback.
• Experience helping staff to develop options and evaluate pros and cons.

Qualifications

• Master’s degree in Behavioural Sciences, Conflict Resolution, Law, Social Sciences, Human Resources, or a related field from an accredited academic institution; or, University degree in the above fields.
• Ombuds Certification is desirable.

Other Details