INFORMATION SYSTEMS OFFICER, P3
Overview
The Information Systems Officer will manage projects involving systems analysis, design, development, and implementation of new systems, and provide specialized advice to users. The role involves maintaining and upgrading existing systems, troubleshooting, and providing user support.
Key Responsibilities
- Manage projects involving feasibility studies, systems analysis, design, development and implementation of new, moderately complex systems, and/or participate as a member of a development team with responsibility for major components of the more complex systems.
- Develop detailed system and other functional specifications and user documentation for major systems.
- Provide specialized advice to users, analyzing users’ requirements and translating these into new applications; determine application systems integration and linkage issues.
- Maintain, upgrade or enhance existing user systems; troubleshoot and provide continuing user support, to include resolving difficult problems, advising on the use of new techniques, monitoring transactions to measure performance and continued effectiveness of assigned systems, etc.
- Develop and maintain computer programs that require integration of many interrelated systems and program elements; ensure appropriate data security and access controls considering both local and wide area issues.
- Organize and perform unit and integrated testing, designing and utilizing test bases; assist users in acceptance testing.
- Develop training materials, operating and user manuals; train staff in assigned systems.
- Develop disaster recovery plans and ensure appropriate planning and training of those responsible.
- Research, analyze and evaluate new technologies and make recommendations for their deployment.
- Participate in writing reports and papers on systems-related topics, system requirements, information strategy, etc.
- Facilitate communications between UNJSPF and its clients for good client relations. Serve as coordinator in the development of Service Level Agreements (SLAs) between the client and UNJSPF, for either specific IT services or general technology support, including any chargeback mechanisms.
- Handle all aspects of contract administration including establishment of service level agreements with vendors and chargeback policy for users.
- Provide guidance to, and may supervise, new/junior staff, consultants, etc.
Required Experience
A minimum of five (5) years of progressively responsible experience in planning, design, development, configuration, implementation and maintenance of integrations/cloud application administration or related area is required. At least five (5) years of experience in any of the following architectures and protocols: REST, XML, FTP, WSDL, JSON and SOAP Web Services Programming in Java is required. At least five (5) years experience as a technical engineer supporting a multi-SAAS (Software as a Service) environment is desirable. At least five (5) years of significant work experience with Vitech V3/Velocity, Oracle Fusion Financials, Tungsten Total Agility and/or Service Now is desirable. At least five (5) years experience designing and developing scalable and robust integration solutions using MuleSoft Anypoint Platform/AWS integration services such as AWS API Gateway, AppFlow, Step Functions and/or Oracle Integration Cloud is desirable.
Qualifications
Advanced university degree (master’s degree or equivalent) in computer science, information systems, mathematics, statistics or related field is required. A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.