IT Assistant (Product Adoption and Support) SC5

Overview

The IT Assistant - Product Adoption and Support will assist with the preparation, roll-out, and ongoing support of corporate IT solutions, contributing to user readiness, providing timely support for incidents, and ensuring effective communication.

Key Responsibilities

• Deliver service requests and provide basic troubleshooting for incidents.
• Help train local support teams.
• Support country offices in understanding available corporate IT solutions.
• Assist in preparing country offices for the adoption of new tools.
• Provide logistical and technical support during pilot deployments.
• Contribute to training and awareness sessions.
• Travel on local and international missions (as required).
• Maintain clear and professional communication with all stakeholders.
• Share updates, lessons learned, and user feedback with the wider team.

Required Experience

Minimum 5 years of experience in IT support, software adoption, digital tools implementation or related field. Experience working in a large organisation is desirable.

Qualifications

Completion of secondary school education. A university degree in information technology, computer science, or a related field is desirable.

Other Details