Overview
The Human Resources Specialist will provide recruitment administration and act as a technical expert for assigned portfolios, focusing on emergencies. The role ensures quality assurance, supports work planning, manages complex recruitment cases, and contributes to performance monitoring and process improvement.
Key Responsibilities
- Ensure proper management of end-to-end recruitment for complex, sensitive, or priority cases, with a focus on emergency cases.
- Ensure accurate and timely processing across recruitment stages, including vacancy posting, eligibility support, coordination of assessments/interviews, panel support, reference checks, and consolidation of selection documentation.
- Maintain up-to-date case status in recruitment systems and trackers.
- Conduct quality checks on recruitment documentation for completeness, consistency, and audit trail.
- Ensure cases comply with applicable Staff Selection Policy, SOPs, and internal control requirements.
- Identify compliance risks, propose corrective actions, handle escalations and exceptions, and develop a case escalation matrix.
- Support audit readiness by maintaining well-organized documentation and logs.
- Support the supervisor in day-to-day work planning by monitoring queues, deadlines, and dependencies.
- Review selected outputs from P-2/NOB supervisors to reduce rework and ensure consistent service quality.
- Contribute to onboarding/training of new team members.
- Transfer knowledge and share experience from country office operations.
- Serve as an operational focal point for assigned hiring offices/portfolios (emergency portfolio).
- Liaise with PCBPs, hiring managers, panel members, and other stakeholders to resolve blockers.
- Handle working-level escalations and ensure timely follow-up on stakeholder inputs.
- Monitor progress against service standards (SLAs/KPIs) for assigned cases.
- Prepare regular updates on case status, bottlenecks, risks, and mitigation actions.
- Promote strong “case hygiene”: accurate system updates, organized files, consistent use of templates, and standardized communications.
- Identify recurring operational challenges and propose practical improvements.
- Contribute to the development and maintenance of SOPs, and standardized candidate communications.
- Capture lessons learned from exercises and campaigns and support implementation of improvements.
- Support planning and coordination for large-scale recruitment initiatives (e.g., ring-fenced exercises, emergency surge).
- Assist with consolidated tracking, scheduling coordination at scale, and quality assurance across multiple cases.
Required Experience
Seven years of professional experience in human resource management, with at least 3 years of experience as a recruiter/leading a recruitment team. Successful experience in Project Management, Knowledge Management, Marketing and Web design is an asset. Other desired/mandatory required technical knowledge HR analytics, Knowledge of HR systems, systems integration including AI.
Qualifications
Master's degree in Human Resource Management, Business Administration, Psychology, Organizational Development, Public Administration, International Relations, or a related field.