Overview
The Client Engagement Assistant supports the identification, development, and cultivation of partnerships with UN Agencies/Host Entities at the country level. The role involves managing relationships with priority partners, gathering and sharing data to influence mobilization opportunities, ensuring client satisfaction, and bridging service delivery.
Key Responsibilities
- Assist in mobilizing volunteers and developing and maintaining partnerships, including managing key accounts, supporting relationships with UN partners, identifying placement opportunities, preparing assignment descriptions, developing offers, contributing to advocacy campaigns, documenting knowledge, and acting as a focal point for online volunteers.
- Contribute to business intelligence for strategic mobilization by collecting and analyzing data, recording opportunities in CRM, preparing presentations, identifying visibility opportunities, and contributing to key messages and reports.
- Contribute to positive volunteer experience by supporting onboarding, providing assistance throughout the volunteer management cycle, responding to inquiries, gathering feedback, supporting appreciation initiatives, and backstopping other functions.
- Support duty of care for UN Volunteers by liaising on security issues, providing support during medical evacuations, offering tailored support to non-native UN official language speakers, and providing information on enabling instruments for health and wellbeing.
Required Experience
Minimum of 3 years (with technical or vocational diploma) or 2 additional years (with high school certificate) of practical and relevant experience at national or international level in partnership engagement, advocacy, management, client service or related areas. Previous experience with international or development organizations is considered an asset. Experience in preparing presentation materials, including PowerPoint slides and talking points, as well as minute-taking and report drafting. Experience in the use of computers, office software packages (MS Word, Excel, etc.), database packages, and web-based management systems such as ERP. Knowledge and experience of ticket-based service management systems (e.g., Salesforce/UNALL, or equivalent) is considered an asset.
Qualifications
Technical/vocational diploma in Social Sciences or related area. Highschool diploma with 2 additional years of relevant experience can be considered.
