Security Operations Centre Assistant

Overview

The Security Operations Centre Assistant supports daily operations by operating and communicating using UN standard telecommunications facilities, monitoring news 24/7, and responding to emergency communications.

Key Responsibilities

• Professionally operate and communicate using UN standard telecommunications facilities, including VHF and HF radio networks.
• Answer all calls, whether on radio or telephone, promptly and efficiently.
• Maintain radio contact with all radio users, stations, and vehicles operating on the United Nations inter-agency radio network(s).
• Maintain regular communications with staff in the field and HQ.
• Track all missions and advise on all security-related issues.
• Provide initial response to all emergency communications to the radio room.
• Monitor the news 24/7 and report security incidents and any accident involving UN staff.
• Advise all concerned staff members of important incoming radio messages.
• Type, distribute, and respond by a variety of means - email, phone, messenger - and log accurately all incoming/outgoing radio/phone messages.
• Disseminate security information and advisories to all agency security officers and security focal points.
• Ensure efficient communications and information flow for all units and agencies.
• Ensure all network users are complying with standard radio procedures, and call signs and radio discipline are strictly maintained.
• Implement standard UN Call sign systems, vehicle tracking procedures, and Standard Operating Procedures at all radio rooms.
• Have access to Electronic Daily Staff List at all times.
• In case of an emergency immediately inform the Field Security Coordination Officers and the radio room supervisor and act accordingly.
• Ensure the radio room has updated staff lists with contact details, and vehicle lists.
• Establish daily contact with UNAFP security to confirm any changes in UN staff movements.
• Maintain strict confidentiality of all relevant messages sent and received.
• Ensure radio rooms are adequately equipped and have up-to-date documentation.
• Maintain properly all radio networks and communications equipment at the user level, reporting problems promptly.
• Analyse the communications requirements, recommend new systems and/or enhancements.
• Immediately advise the radio room supervisor or Field Security Coordination Officers on faults in the telecommunications networks and undertake all necessary action to provide a prompt re-establishment of service.
• Assist the ICT officer in the installation and arrangement of equipment and fixtures where needed.
• Provide basic technical support for communications equipment in the field.
• Train UN’s implementing partners on a per-need basis and as time permits.
• Work closely with other agencies telecoms services.

Required Experience

A minimum of 4 years (with secondary education) and 1 year (with a Bachelor’s degree) of experience in radio communications. Experience as radio operator, call agent or related is desirable. Previous UN experience is desired.

Qualifications

Completed secondary education. Certificate in radio telecommunications is an added value.

Other Details