Digital Impact Assistant, G-5, Fixed Term Position, Florence, Italy, Office of Strategy & Evidence -Innocenti, #00133201 (Open to EU Citizens or Valid Italian Work Permit Holders)
Overview
Provide first-line IT support to staff and consultants, diagnose and resolve technical issues, and ensure smooth operations across ICT applications and processes.
Key Responsibilities
- Deliver fast, friendly first-line IT support.
- Ensure smooth tech operations during UNICEF conferences and events.
- Keep ICT equipment and software records accurate and up to date.
- Maintain clear, helpful documentation for support processes.
- Share guidance and ideas to improve user experience and digital tools.
- Monitor the Message Broadcast mailbox.
- Take on additional ICT tasks.
Required Experience
At least 5 years of practical work experience in Information Technology Support, requiring systematic methods of troubleshooting and analytical problem solving is required.
Qualifications
Completion of Secondary education is mandatory. Formal training at university level in Computer Science, Information Systems, Telecommunication, Engineering is an asset. Training in appropriate disciplines, networking, telecommunications technologies, and computer-related certifications (e.g., A+ certification) is an asset. ITIL Foundation Certificate or equivalent customer support certification is an asset. A Bachelor or equivalent (First Level University Degree) from a recognized academic institution in a field relevant to the position may replace 3 years of related work experience. A Master or equivalent (Advanced University Degree) may replace an additional 2 years.