Overview
The Information Technology Officer role involves managing daily IT team activities, ensuring service requests are handled, and providing authoritative ICT services and technical support to WHO offices across the sub-region. The role also includes managing and controlling assets of the WHO Kenya Country Office.
Key Responsibilities
- Manage daily activities of the information technology (IT) team, ensuring service requests are attended to.
- In coordination with the United Nations Office at Nairobi (UNON), responsible for the installation, maintenance, configuration, administration, and reliable operation of the Local Area Network/Wide Area Network (LAN/WAN) infrastructure in compliance with World Health Organization (WHO) standards.
- Responsible for the maintenance, configuration, administration, and reliable operation of the managed workstation environment, data centre server farm, and data storage areas within the country.
- Manage, support, and maintain collaborative tools, such as SharePoint and other online video conferencing platforms.
- Implement and ensure appropriate processes for data protection, backup, disaster recovery, and failover procedures are in place.
- Responsible for security and cybersecurity processes and procedures and ensure prompt remediation of discovered threats and vulnerabilities.
- Develop and maintain appropriate documentation and policies related to end-user support and infrastructure. Provide internal training and support to staff on the use of computer hardware, software, and IT-related services/tools.
- Collaborate with IT colleagues in the WHO Regional Office and other country offices as well as WHO Headquarters (HQ) for regional and global IT projects as necessary.
- Support physical inventory of all capitalized and expense assets, reconciling them with the Fixed Asset Register, and assist in preparing discrepancy reports and follow-up reconciliation actions.
- Identify and document staff-assigned assets not reflected in the register. Assist in drafting disposal plans for review and prior approval. Receive, record, and ensure safe custody of new capitalized and expense assets into the Global Service Management (GSM) system and assign asset numbers and bar codes.
- Review and update inventories for both capitalized and expense assets in the GSM registry (custodians, locations, and status: active or inactive). Facilitate signing of custodian forms by staff for all assets in their possession. Monitor asset conditions and escalate irregularities to the Asset Manager. Organize and support preparation of the annual Fixed Asset Certification report.
- Perform other duties as required.
Required Experience
3 years of relevant experience in the implementation, administration, and maintenance of workstations, servers, and network infrastructure, including end-user and project management. Essential: At least 3 years of progressive experience in the administration of information technology (IT) and telecommunications infrastructures, including responsibility for managing local networks and helpdesk/user support systems.
Qualifications
Bachelor's degree in Computer Science, Information Management